Frequently Asked Questions (FAQ)

01 /

Do I have to pay city tax?

Yes.  Many cities in Japan charge guests an accommodation tax - the amount of tax differs depending on the city government. 


All accommodation taxes are in Japanese Yen, calculated per person per night. 

Please find the details below:

02 /

What is your cancellation policy?

At the exception of non refundable offers, You can cancel for free up to 24 hours before check-in.  Within 24 hours, guests will be charged for the full booking amount.

03 /

How do I pay?

For your convenience, we autocharge your credit card 5 hours before check-in time on the day or arrival.  That way you don't waste time at the front desk processing payments.

However, if you prefer to pay in person - please contact our hotel.  We can accept cash and credit card.

04 /

What time is check-in & check-out?

Check-in starts at 3 PM and check-out is at 11 AM.

Our reception is open 24 hours a day, in case you arrive early and want to drop off your luggage.
You can arrange late check-out or early check-in for a small fee.  Late check-out runs until 1 PM, giving you more time to sleep in and relax before leaving.  Early check-in starts from 10 AM.  Both services will be subject to availability so make sure to notify us during your booking.